Privacy Policy

1. Who we are

FanSim is operated by bemyfriends, the team behind a decade of fandom-business work for artists and IPs. For the purposes of this policy, bemyfriends is the controller of the personal data processed through FanSim, except where we act as a processor on behalf of a workspace.

2. Data we collect

• Account information — your name, email address, password (stored hashed), and account preferences.
• Workspace & fandom content — the data you create or upload, including audience segments, fandom definitions, research, brand materials, prompts, and simulation inputs and results.
• Usage data — how you interact with the product, such as features used, requests made, timestamps, and basic technical details like browser and device type.
• Cookies — a small number of strictly-necessary cookies used to keep you signed in and maintain your session.

3. How we use your data

• To provide, operate, and maintain FanSim and its features.
• To run AI simulations, generate fan agents, and produce the analytics you request.
• To secure your account, prevent abuse, and troubleshoot issues.
• To improve the service and develop new features.
• To communicate with you about the service, including important notices.
• To comply with legal obligations.

4. Subprocessors

We rely on a small set of trusted service providers ("subprocessors") to operate FanSim. These currently include:

• Supabase — database and file storage.
• Vercel — application hosting and delivery.
• AI model providers (for example Anthropic, OpenAI, Google, and MiniMax) — to process the prompts and inputs you submit and generate outputs.

5. Cookies

FanSim uses only strictly-necessary cookies — primarily an authentication/session cookie that keeps you signed in. We do not use advertising or third-party tracking cookies. Because these cookies are essential to the service, they cannot be disabled while you are using FanSim.

6. Data retention

We retain your personal data for as long as your account is active and as needed to provide the service. When you delete your account or a workspace, we delete or anonymize the associated data within a reasonable period, except where we must retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data, and to object to or restrict certain processing. FanSim makes the most important of these available directly in the product:

• Access — view your account and workspace data in the app.
• Export your data — download a copy of your data from Settings → Account → Privacy & data.
• Delete your account or workspace — permanently delete your account, or a workspace you own, from Settings.

8. International transfers

FanSim and its subprocessors may process and store data in countries other than your own. Where we transfer personal data internationally, we take steps to ensure it is protected consistently with this policy and applicable law.

9. Security

We use technical and organizational measures designed to protect your data, including encryption in transit, access controls, and hashed password storage. No method of transmission or storage is completely secure, but we work to protect your information and continually improve our safeguards.

10. Children

FanSim is a business tool and is not directed to children. It is not intended for, and may not be used by, anyone under the age of 14. We do not knowingly collect personal data from children under 14.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will post an updated version with a new "Last updated" date and, where appropriate, provide additional notice.

12. Contact

If you have questions about this Privacy Policy or how we handle your data, please get in touch via our contact page.